Purchase Policy

Last updated: July 29, 2026

Center Aisle Tickets LLC, d/b/a Events Hospitality Group ("EHG," "we," "us"), is an independent, licensed ticket brokerage operating on the secondary ticket market. We are not affiliated with any artist, team, venue, box office, promoter, or primary ticketing company unless expressly stated in writing.

Pricing

All prices are quoted in U.S. dollars unless otherwise noted. Prices reflect current market value, which may be above or below the face value printed on a ticket. All quoted prices are all-in: there are no additional taxes, service charges, or hidden fees. Prices and availability are subject to change until your order is confirmed.

All Sales Are Final

Please review your event, date, and seat selection carefully before confirming your order. Once confirmed, all sales are final. We cannot offer refunds or exchanges for buyer's remorse, scheduling conflicts, or changes to opening acts, festival lineups, performance times within the same day, or seating configurations made by the venue.

Tickets cannot be replaced if lost, stolen, damaged, or destroyed, so please safeguard them once delivered.

No refunds will be given for changes of any kind occurring between the time of purchase and the time of the event, including but not limited to travel restrictions or any other restrictions affecting your ability to attend.

Canceled Events

If an event is canceled outright and not rescheduled, you will receive a full refund of your purchase price. Refunds are issued to the original method of payment, typically within 45 days of the official cancellation announcement. In limited cases involving physical (hard stock) tickets, we may require the tickets to be returned to us before the refund can be processed; if so, we will provide return instructions at that time.

If an event takes place but attendance by fans is prohibited, it will be treated as a cancellation for refund purposes.

Postponed and Rescheduled Events

If an event is postponed, rescheduled, or subject to a date or time change, including a postponement to a date to be announced, this does not constitute a cancellation. Your tickets remain valid for the new date and time, and no refund will be issued. If you cannot attend the new date, we will gladly assist you in reselling your tickets at current market value. Please note that market value fluctuates, and your tickets may resell for more or less than you paid.

Delivery

Tickets are delivered via mobile transfer, electronic delivery, or physical shipment depending on the event and ticket type. Your confirmation will specify the delivery method and expected timing. Some events restrict transfer timing at the discretion of the venue or primary ticketer; in those cases, tickets may be delivered closer to the event date. If your event is approaching and you have not received your tickets, contact us immediately at info@eventshg.com or (646) 569-5744.

Chargebacks

By purchasing, you agree not to dispute or initiate a chargeback on a valid transaction as a means of circumventing this policy. Improper chargebacks may result in cancellation of pending and future orders and referral to collections or legal action.

Questions

Questions about an order? Contact us at info@eventshg.com or (646) 569-5744. Every client works with a direct point of contact, and we're happy to help.